Privacy Policy
General Provisions
This Privacy Policy sets out the principles and procedures for the collection, processing, storage, and use of personal information when users interact with our website. By accessing or using our website, users confirm that they have read, understood, and agreed to this Privacy Policy. The administration of the website is committed to ensuring the confidentiality and protection of personal data in accordance with applicable laws and international standards including the General Data Protection Regulation (GDPR).
What Information We Collect
We may collect different categories of information to ensure the proper operation of our website and to improve the user experience. This includes personal information provided voluntarily by users through forms, such as name and email address. We may also collect technical data automatically, such as IP address, browser type, operating system, device identifiers, and website usage statistics. Additionally, we may collect data from cookies and similar technologies used to personalize user experience.
How We Use Information
Collected information is used strictly for lawful and specific purposes. These purposes include providing access to the website, maintaining and improving its functionality, ensuring security, analyzing user activity, and offering content that is more relevant to users. We may also use the information to respond to inquiries, provide customer support, and send administrative communications. The administration does not use collected data for unauthorized purposes and ensures that data is processed only within the scope of user consent.
Data Protection and Retention Period
The administration takes technical and organizational measures to protect user data against unauthorized access, disclosure, alteration, or destruction. Encryption, access controls, and monitoring are applied to safeguard data. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless longer retention is required by law. When data is no longer needed, it will be securely deleted or anonymized.
Sharing Data with Third Parties
We do not sell or disclose personal information to third parties except in cases required by law, with user consent, or when necessary for website operation. Third-party partners may include technical support providers, analytics services, or hosting providers. In such cases, data is shared only to the extent necessary and subject to confidentiality obligations. All third-party processing complies with GDPR and ensures the same level of data protection.
Use of Cookies
Cookies and similar technologies are used to enhance user experience, analyze traffic, and improve website functionality. Cookies allow the website to remember user preferences and provide a more personalized experience. Some cookies are essential for the operation of the website, while others help us understand user behavior. Users may disable cookies in their browser settings, although this may affect website performance.
User Rights
Users have the right to access, rectify, erase, or restrict the processing of their personal data. They may also object to data processing and request data portability where applicable. Users can withdraw their consent at any time without affecting the lawfulness of prior processing. To exercise these rights, users should contact the administration through the feedback form. The administration will respond to all valid requests within the timeframe required by applicable law.
Changes to the Policy
We reserve the right to update this Privacy Policy at any time. Changes will take effect once published on the website. Users are encouraged to review the Privacy Policy periodically to stay informed about updates. Continued use of the website following changes constitutes acceptance of the updated terms.
User Consent
By using our website, users consent to the collection, processing, and use of their personal data as described in this Privacy Policy. If a user does not agree with the terms, they should refrain from using the website.
🏢 Top-up Stars
📍 Al Shatha Tower 803, Sheikh Zayed Road, Dubai, UAE
📞 +971 4 560 2776